Privacy Policy

1. Who we are

Chooney (referred to as “Chooney”, “we”, “us” or “our”) provides a music discovery and library service operated from New South Wales, Australia. Chooney helps listeners discover tracks, build a taste profile, save music, organise setlists and follow links to authorised music services.

For privacy enquiries, our contact is admin@chooney.com.au.

2. Information we collect and hold

Chooney does not need or intentionally collect sensitive information such as health information, government identifiers, precise location, contacts, photos or microphone recordings. Please do not send sensitive information through support unless it is genuinely necessary.

Passwords are stored as one-way password hashes. Chooney does not store your readable password. Recovery codes are stored as hashes, expire after 20 minutes and can be used once. Providing a phone number is optional; Chooney does not currently send SMS.

3. How we collect information

We collect information:

• directly from you when you create an account, choose preferences, contact support or submit information;
• from your use of Chooney, such as saves, passes, searches and feature settings;
• from a music service when you authorise access or select a playlist to import; and
• automatically from our app, website, hosting infrastructure and security systems when you make a request.

You may choose not to provide optional information. Some information, including an email address and password, is necessary to create and maintain a Chooney account. If required information is not provided, the relevant feature may not work.

4. How we use information

We use information to:

• create, authenticate and administer accounts;
• operate music discovery, taste learning, Library, setlist and Radar features;
• rank recommendations, diversify the feed, suppress repeated tracks and respond to saves and passes;
• import metadata from playlists you deliberately select;
• retrieve fresh preview and artwork links from authorised music catalogues;
• maintain service security, rate limits, fraud prevention and debugging;
• provide support and respond to legal or privacy requests;
• measure and improve reliability and feature performance using aggregated or de-identified information where practical; and
• comply with law, enforce our Terms and protect users, Chooney and others.

We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.

5. When we disclose information

We disclose only the information reasonably required for the relevant service. Recipients may include:

Set curation currently runs locally on the Chooney server from saved track metadata. No preview audio is sent for curation.

When you follow a link to Apple Music, Spotify, SoundCloud, Beatport, Bandcamp or another external service, that service receives information directly from your browser or device under its own privacy policy.

6. Advertising and tracking

Chooney may display clearly labelled sponsored cards in the discovery feed. Sponsored cards can be dismissed and do not affect your music taste profile, recommendation history or Library.

Chooney integrates Google AdMob native advertising for the Free feed. Google may process your IP address and inferred approximate location, app- or device-related identifiers, ad impressions and interactions, and diagnostic and performance information to deliver, measure and protect advertising. Non-personalised ads still involve data processing; they are not anonymous ads.

Chooney requests non-personalised ads, disables Google's publisher first-party ID and permission-based coarse-location collection, and does not request Apple's advertising tracking permission. We do not send your account email, saved tracks, listening preferences or imported playlist information to AdMob for ad targeting. An IP address may still allow Google to infer approximate location. Chooney Pro does not request or display ad inventory.

Before requesting ads, Chooney checks Google's consent-management platform and presents any required privacy messages. Where required, you can change your choices in You → Support and legal → Ad privacy options. When ads cannot be requested or loaded, you can continue using the music feed. See Google's Privacy Policy and how Google uses information from apps that use its services.

7. Overseas processing

Chooney is operated from Australia, but some service providers operate infrastructure in other countries, including the United States and other locations selected by those providers. As a result, personal information may be processed outside Australia.

Where applicable, we take reasonable steps to use providers and contractual or technical safeguards appropriate to the information and the service. Overseas recipients may also be subject to the laws of their location. You can contact us for current information about material overseas processing arrangements.

8. Retention, disconnection and deletion

We retain account and taste information while your account is active and for as long as reasonably required to provide Chooney, resolve disputes, prevent abuse and meet legal obligations.

• Disconnecting a music service removes its stored connection and imported playlist data from active Chooney systems where that option is available.
• Deleting your account from Profile permanently removes your account, profile, Library, taste history, provider connections and associated active-service data.
• Security logs may be retained for a limited period where reasonably required for investigation and protection.
• Where backups exist, residual copies may remain until overwritten through the ordinary backup cycle and are used only for security or disaster recovery.

Some information may be retained where required by law or where reasonably necessary to establish, exercise or defend legal claims.

9. Security

We use administrative, technical and organisational safeguards appropriate to the service. These include HTTPS transport, access controls, password hashing, encryption of stored provider tokens, secure session cookies, request validation, rate limiting and separation of private credentials from the app bundle.

No service can guarantee absolute security. You are responsible for using a unique password, protecting your device and notifying us promptly if you suspect unauthorised account access.

10. Your rights and choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, objection to or portability of personal information. You may also withdraw consent where processing relies on consent.

• Delete: use Profile → Delete account for immediate deletion from active systems.
• Correct preferences: update genres, artists and music sources through Profile.
• Disconnect providers: use the relevant playlist connection screen where available.
• Access or correct account information: email admin@chooney.com.au.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law and will explain any lawful reason we cannot fulfil all or part of a request.

11. Children

Chooney is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. If you believe a child has created an account contrary to this policy, contact us so we can investigate and delete the account.

12. Third-party services

Music services, linked websites and external apps have their own terms and privacy practices. Chooney does not control those services. Review their policies before connecting an account or following a link. A link or catalogue result does not mean Chooney endorses the external service or controls its content.

13. Changes to this policy

We may update this policy when Chooney’s features, providers or legal obligations change. We will publish the revised policy with a new “last updated” date. If a change materially affects how we use personal information, we will provide an appropriate notice in the app or by another reasonable method before the change takes effect.

14. Contact and complaints